Terms & Conditions

Once you have made a booking it is understood that you have read and accepted our terms and conditions.

Bookings and Payments

Bookings are not confirmed until full payment is received. A $200.00 (AUS) cleaning fee will be levied if the vehicle requires detailed cleaning due to the event of any spills, food or sickness causing the vehicle to be unusable for any period of time. This will be determined by the TT driver at the time of any incident.

Personal Information

We collect your personal information for the primary purpose of providing our services to you. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Cancellation and Refund Policy

100% refund provided up to 48 hours prior to the scheduled time of travel. Bookings cancelled withing 24-48 hours prior to the scheduled time of travel may only be partly refunded up to 50% of the fare. No refund is provided for cancellation within 24 hours, leading up to the scheduled time of travel. No refund is provided for not showing up as planned for the travel. Refunds will be processed to you in the same manner that you paid for the booking and will occur within 5 business days from the time we received your valid notice of cancellation.

Changes to Booking

Changes to bookings can be made up to 48 hours prior to the scheduled time of travel with no penalty but are subject to availability.

Adjustment for flight delays will be guaranteed for up to 30 minutes. For flight changes and delays beyond this, your payment will act as a credit for your updated travel time wherever possible provided we have been notified by you or you have given us your flight number to track. No refunds will be offered.

Standard wait time included is maximum 10 minutes. Beyond this, any delays will be charged a wait time fee of $1.50 per minute.

Inclusions and Limitations

To benefit from any return discounts or specials, both trips must be booked at the same time.

All transfers are quoted direct ‘Point A’ to ‘Point B’. Any stops added (e.g. key collection or grocery pickups) must be pre-booked and are charged at an additional cost. No booking/payment, no stop.

Townsville Transfers reserves the right not to offer our services if the driver finds the client to be behaving inappropriately or abnormally or under the influence of alcohol, drugs etc.

Smoking and consumption of alcoholic drinks are not permitted in the vehicle as per the law of Queensland Government.

No food or drink (other than bottled water) are allowed to be consumed in the vehicle.

The allocated luggage allowance is one medium sized suitcase/bag and one small handbag per passenger to the maximum number of passengers in the transfer. If in doubt, please discuss this with us at the time of booking your transfer.

All bookings must be made by persons 18 years or over and have at least one person 18 years or over travelling.

A surcharge may apply to public holidays, weekends and bookings outside the hours of 8am and 8pm.

Your Responsibilities

When booking for pick up from Townsville Airport we suggest allowing 20 minutes from flight arrival time to vehicle pick up if you have checked baggage. It is best to provide us with flight numbers so we can do our best to accomodate any changes.

Please ensure your mobile number given on the booking form is the same
number you will be contactable with on arrival. If flying into Townsville, please make sure to turn your mobile as soon as your flight has landed, just in case we need to contact you for any reason regarding your booking.

If required, we will attempt to call the customer on the travel contact mobile number which was supplied at the time of booking. Should we be unsuccessful in our attempts to contact the customer the driver will be required to move on to the next booking so as not to inconvenience other customers. Payment in full will be applicable to all ‘No Show’ transfers.

Please Note – Any transfers applicable to flights which arrive early will be collected as per the original/booked flight arrival time.

Liability

We will endeavour to provide all transfers to clients, as booked, with the most minimum delay reasonably possible. However, circumstances beyond our control include, but are not restricted to the following;

• Any road closures or restricted access to the intended route chosen by the driver
• Any delays as a result in weather conditions
• Any unforeseen traffic delays
• Any accident or incident causing delay, whether the vehicle carrying the client is directly or indirectly involved or not at all
• Any delay as a result of a flight, ship or train being delayed thus delaying the driver
• We accept no responsibility for valuables left in our vehicles

Car Seats

Baby seats and Child Booster seats are available for a small fee. To ensure availability, they must be requested at time of booking. Information provided from the booking will make sure we provide the correct seat. It is Queensland Law that all children 0-6 years of age must be restrained in baby/booster seats. There are 3 seat styles available 0-1yo Baby Cradle (rear-facing), 1-3yo Baby Seat (forward-facing), 4-6yo Booster Seat.

Insurance

Townsville Transfers has extensive third party insurance coverage. We strongly recommend that clients should take out their own travel insurance.

PLEASE NOTE – We highly recommend prospective customers take out TRAVEL INSURANCE due to the continuing high number of flight changes and cancellations.

Whilst we WILL DO OUR BEST TO CIRCUMVENT ANY ISSUES ON THE DAY, any unsuccessful transfers due to factors beyond TT’s control (e.g. Any flight delays or flight changes which impact your collection time on the day, poor weather conditions or road closures which inhibit travel, etc) will REMAIN AT THE PRICE CHARGED AND ARE TO BE COVERED BY YOUR OWN TRAVEL INSURANCE.
Please present your Tax Invoice to your insurance company direct for claims. Understandably we are unable to take responsibility for any such events.